Increase in Hiring Quality
Time saved by recruiters
Atlantic Courier is a logistics and freight forwarding company handling high-volume domestic and international shipments, from parcel tracking to commercial freight bookings across major global trade lanes. Serving customers across multiple regions and languages, the company needed a way to manage its large inbound call volume at scale, without compromising speed or service quality. Atlantic Courier partnered with Rootle’s Voice AI platform to automate routine customer queries while preserving fast, seamless escalation to human agents for complex conversations.
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Thousands of monthly calls across Hindi, English and regional languages, built for a voice-first channel.
Package tracking was the largest share of engaged calls, ideal for instant self-service resolution.
Callers disconnecting before intent was captured pointed to a faster front door.
Callers seeking instant international rates, live buying intent ready to convert.
A four-step engagement model, repeated for every enterprise deployment.
Audited live call volume, language mix and intent patterns to map exactly where automation would move the needle.
Built Conversational OS flows around the metrics that mattered most: containment, resolution speed and escalation quality.
Migrated onto Rootle's carrier-grade telephony stack with built-in spam control, keeping answer rates high.
Enabled on-demand scaling for seasonal spikes, then kept tuning the flows against live KPI data.
A real Atlantic Courier tracking call, start to resolution — no agent required.
Atlantic Courier · live network
Recognizes “package tracking” from natural speech, no menu required.
Pulls real-time AWB status straight from Atlantic Courier's own system.
Replies in the caller's own language, then confirms the query is resolved.
