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✦ Event Recap · May 8, 2026 · Mumbai

Recognising BFSI's Best.
Rootle at BFSI Excellence Awards 2026

The celebration, the connections, the conversations. One day at the 6th BFSI Excellence Awards, Booth #11, with the leaders defining India's banking and financial services sector.

Mumbai
6th Edition · Booth #11
250+ Delegates · 5,500+ Cumulative Attendees
Rootle at BFSI Excellence Awards 2026
Representing Rootle.ai at BFSI Excellence Awards 2026
About the Event

India's Premier BFSI Recognition Platform,
Now in Its Sixth Edition

The BFSI Excellence Awards honour outstanding achievements in banking, financial services, and insurance — celebrating the organisations and leaders pushing the boundaries of technology-led transformation across the sector.

Now in its 6th edition, the BFSI Excellence Awards has established itself as a key recognition platform for technology innovation across India's financial services sector. The event brings together senior BFSI professionals, technology leaders, CXOs, and digital innovators for a focused day of insights, recognition, and peer networking.

Unlike larger multi-day summits, the Excellence Awards format concentrates the most senior decision-makers in one space — with attention focused on real outcomes, measurable innovation, and what the industry's best have actually delivered. For a production-ready voice AI platform like Rootle, that is precisely the right kind of audience.

The 2026 edition drew 250+ delegates representing India's banking, NBFC, insurance, and fintech ecosystem. Rootle operated from Booth #11, demonstrating live voice AI conversations across collections, customer support, and lead qualification use cases — in Hindi and English, on existing telephony infrastructure.

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250+
Delegates at the 2026 Edition
5,500+
Cumulative Attendees across All Editions
300+
Sponsors across All Editions
6th
Edition — India's Premier BFSI Recognition Event
Booth #11
Rootle's KPI-First Voice AI, Live on the Floor
Our Presence

Voice AI Where BFSI
Innovation Gets Recognised

The Excellence Awards floor puts you in front of the decision-makers who have already committed to technology-led transformation. That is exactly where a production-ready Conversational OS needs to be seen.

The Rootle team ran live voice AI demonstrations from Booth #11 throughout the day — showing banks, NBFCs, insurers, and fintech platforms exactly what a KPI-first, compliant, production-ready voice agent looks and sounds like in real financial services conversations.

The audience at the Excellence Awards is not evaluating voice AI for the first time. They are senior leaders who have seen vendors, heard pitches, and are now asking whether a solution actually works at their call volumes, within their regulatory constraints, and across their customer base. Live demos cut through faster than any slide deck.

Speaker at the Event
Dhaval · CMO, Rootle
1
Legacy KPIs like bucket movement and contactability no longer reflect how modern collections actually performs.
2
Digital, tele-calling, field, and skip-tracing channels each need distinct measurement frameworks — one metric can't govern all four.
3
In a digital-first collections model, recovery ownership is shifting — and the answer is no longer just the collections team.
What the Room Was Asking

Can your voice AI handle collections conversations compliantly — across TRAI and DPDP requirements?

What does Task Completion Rate actually look like in a live deployment at our call volumes?

How does Rootle integrate with our existing telephony and collections CRM without a full rebuild?

What is the real go-live timeline — and what does onboarding look like for a bank or NBFC?

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Key Takeaways

Three Things That
Stayed With Us

01
Recognition Audiences Are Buying Audiences.
The Excellence Awards draws leaders who have already invested in digital transformation — and are actively evaluating what comes next. Every conversation at Booth #11 was with someone who had both the mandate and the budget to act. The gap between demo interest and procurement conversation was shorter here than at any broader industry summit.
02
Live Demos Outperform Decks in Every Room.
The single most consistent moment at every booth interaction was the shift in body language when the voice AI actually answered a collections query in Hindi — naturally, compliantly, without a script prompt. No amount of slide content produces that. The excellence awards format, with its focused delegate floor, made that moment repeatable across the day.
03
DPDP Is Now a Baseline, Not a Differentiator.
At the 6th edition, compliance questions arrived early and were settled fast. The senior BFSI leaders in the room have moved past asking whether a vendor is compliant — they assume it, and move directly to ROI and integration questions. Rootle's compliant-by-design architecture clears that baseline and keeps the conversation where it belongs: outcomes.