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Meet Rootle at

The D2C & Retail
Summit 2026

19 August 2026 · The Leela Ambience · Gurugram

7th Edition · By Inc42
600+ D2C Founders and Retail CXOs
Voice AI That Cuts RTO and WISMO Load
Find the Rootle Team on the Floor
Book a Demo
The D2C and Retail Summit 2026 Gurugram
Venue
The Leela Ambience, Gurugram
Date
Wednesday, 19 August 2026
About the Event

Where India's D2C and
Retail Operators Convene

Now in its 7th edition, The D2C & Retail Summit 2026 by Inc42 brings together 600+ founders, CXOs, investors, and operators to decode profitability, retention, and distribution in India's next commerce cycle.

Held at The Leela Ambience in Gurugram, the invite-only summit trades keynote theatre for operator insight, execution playbooks, and 4 hands-on workshops. Across 15 plus sessions and 40 plus speakers, the agenda centres on the metrics D2C and retail leaders are actually managing to in 2026: CAC-to-LTV discipline, repeat purchase rate, unit economics, and margin, not just topline GMV.

The floor reflects where commerce is converging: quick commerce dark stores compressing delivery to 10 minutes, D2C brands rebuilding omnichannel distribution into modern trade and marketplaces, and AI moving from a pilot line-item to the layer running post-purchase support, order confirmation, and retention at scale.

Backed by Inc42, the publication behind 50,000 plus D2C and retail brands covered and 12 D2C conferences to date, this is one of the most concentrated rooms of consumer brand operators in India this year.

Book a Meeting with Rootle at The D2C & Retail Summit →

7th
Edition of The D2C & Retail Summit
600+
Founders, CXOs and Investors
40+
Speakers Across 15+ Sessions
4
Hands-On Workshops
Quick Commerce · Unit Economics · Omnichannel Distribution · AI in Retail
At the Rootle Stand

What Awaits You at the
Rootle Stand

01
Live WISMO and Post-Purchase Demo
See Rootle's voice AI handle real "where is my order" calls, resolve delivery, exchange, and refund queries, and route escalations, in Hindi and English, on your existing helpdesk and telephony stack.
02
RTO and NDR Reduction
We will walk through how proactive pre-dispatch confirmation calls cut RTO and non-delivery reports, and how Task Completion Rate ties directly to fewer failed deliveries and lower reverse logistics cost.
03
COD to Prepaid Conversion
Voice AI that calls at the moment of order placement to confirm address and nudge COD orders toward prepaid, lifting conversion without adding a call centre shift.
04
OMS and Ecommerce Stack Integration
Voice AI that sits on top of Shopify, WooCommerce, Unicommerce, Increff, and Shiprocket, alongside your helpdesk. We will show you what go-live looks like for your stack, in weeks, not months.
05
Multilingual AI for Tier 2/3 and Bharat Commerce
Rootle supports 20 plus Indian languages, built for the pincode-level reach D2C and quick commerce brands need as growth shifts from metros into Tier 2 and Tier 3 India.
06
Book a 1:1 at the Summit
Reserve a dedicated conversation with the Rootle team on the day. Bring your RTO, WISMO volume, or repeat purchase challenge and we will map the highest-ROI voice AI use case for your brand.
Voice AI for D2C and Retail

The Conversational OS
Built for India's Commerce Brands

Rootle is not a chatbot. It is a KPI-first Voice AI platform built as a Conversational OS, a production layer on top of your OMS, helpdesk, and telephony stack that turns every order, delivery, and support call into a measurable outcome, tracked through a single north star metric: Task Completion Rate.

North Star Metric
Task Completion Rate (TCR)
Positioning
Conversational OS
Go-Live Time
Weeks, Not Months
Languages
20+ Indian Languages
Post-Purchase Support
WISMO, Exchange and Refund Resolution
Voice AI that absorbs "where is my order" volume, resolves exchange and refund queries, and escalates only what genuinely needs a human, 24 hours a day, in the customer's language.
Order Confirmation
Pre-Dispatch Confirmation to Cut RTO
Automated calls that verify address and intent before dispatch, convert COD to prepaid where possible, and sync straight back to your OMS, reducing RTO and reverse logistics spend.
Retention
Cart Recovery and Repeat Purchase Win-Back
Re-engage abandoned carts and lapsed customers through conversational voice AI, capturing intent and improving repeat purchase rate without another blast campaign.
Compliance
TRAI 140/1600 Series Compliant by Design
Every Rootle deployment is built around India's regulatory framework: TRAI 140/1600 series DLT registration, DPDP Act data handling requirements, and end-to-end call encryption, out of the box, not bolted on.
Explore Rootle's Conversational OS for Enterprise