Voice AI for BPO and Contact Centers:
Reduce AHT. Improve CX. Go Multilingual.
and handle multilingual conversations - while improving CX and keeping costs in check.
The Problem with IVR in a Modern BPO Setup
Modern customers expect natural conversations, not long menus or “press 1, press 2” loops. That's why Voice AI emerging as best IVR alternative.
Rootle's Features for BPOs & Contact Centers
24/7 Call Handling
Rootle.ai operates round-the-clock, managing both inbound and outbound calls without the need for human intervention. This ensures consistent availability and responsiveness.
Multilingual Support
The platform supports over 20 languages, including various Indian dialects, enabling businesses to engage with a diverse customer base effectively.
Seamless CRM Integration
Rootle.ai integrates effortlessly with existing CRM systems, allowing for smooth data flow and enhanced customer relationship management.
Real-Time Analytics
The platform provides real-time analytics and reporting, offering insights into call metrics, agent performance, and customer satisfaction.
Customizable Call Flows
Rootle.ai allows businesses to design and implement custom call flows tailored to specific needs, ensuring a personalized customer experience.
Smooth Human Transfer
Transfers calls to live agents seamlessly when complex handling is needed. The best thing, full context is shared with human agent. So, customers won’t need to repeat themselves.
How Rootle's Voice AI Agent Works
A customer dials your number, or Rootle places an outbound call on your behalf.
Rootle answers instantly, greeting the customer in a natural, human-like voice.
It listens, understands intent, tone, and context, and responds in real time.
Rootle pulls live data from CRM systems to give accurate answers and solve query.
It solves the issue directly or smoothly transfers call to human agent with full context.
Top Benefits of Choosing Voice AI For BPO & Call Centers
Rootle.ai automates routine interactions, allowing calls to be completed faster without sacrificing quality.
By handling more calls efficiently, customers spend less time waiting and are less likely to hang up.
AI ensures that most issues are resolved on the first call, reducing repeat contacts and improving customer satisfaction.
The system can handle more inbound and outbound calls simultaneously, supporting growth without additional staffing.
Natural, accurate, and timely responses make customer interactions smoother and more satisfying.
Helping 100+ Customers Deliver Faster, Smarter
Support with Voice AI for BPO and Contact Centers
We are able to reach out shortlisted candidates in few hours. Earlier what used to take weeks now gets done in hours. Our team is able to spend more time and better engagement with interested candidates.
Intuitive analytics and reporting on candidate level sentiments, interest and conversation summaries provides powerful insights to recruiters. It has helped us in making better decision on hiring a candidate.
In addition to Initial prescreening Rootles' support on adding other uses cases across candidate verification, profile update has been a big plus. We are able to leverage Voice as a channel to scale our candidate engagement and derieving 3 times better results than text based channels.
We have multiple technology for candidate sourcing, ATS and candidate out reach. Rootles' seamlessly intergration with our existing tools is like sugar in the milk.
