Voice AI for eCommerce

Handle eCommerce Inbound Order Queries & Outbound Order Confirmations with Voice AI

VOICE AI FOR ECOMMERCE

Handle Inbound Order Queries & Outbound Order Confirmations of Your eCommerce Brand with Voice AI

Rootle connects with your eCommerce store, shipping management tools, and product knowledge base to answer order questions by voice. It can also call customers to confirm orders, addresses, or trigger other follow-up steps – all automatically, using human-like empathic tone.

Having a complex eCommerce workflow? Wondering how Rootle's Voice AI can still cater your needs? Talk to our tech and growth people directly.

hello@rootle.ai
Rootle Voconv Private Limited, 13th Floor, B Square-1, Bopal – Ambli Road, Ahmedabad – 380054
+91 79 6952 6555

Book a Free Product Demo.

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Voice AI Solution for eCommerce Inbound Support

From “Where’s my order?” to “It’s on the way, reaching to you tomorrow. ” - Rootle handles it.

Rootle connects directly with your eCommerce store, shipping partner, and knowledge base. So when a customer asks, “Where’s my order?”, the Voice AI checks the latest status and replies with clear answers like, “It’s on the way, reaching you tomorrow before 5 pm.”

If the question is more complex or needs a human touch, Rootle smoothly hands over the call to your support team with full context. So, users don’t need to repeat themselves.

Order Status &
Delivery Updates

Instant answers about order and delivery status.

Returns, Refunds & Policies

Quick replies to common return and refund questions.

Smart Call
Routing

Hands over complex queries to a human agent with full context.

Voice AI Solution for eCommerce Outbound Support

From “Can you confirm your COD order?” to “Let’s update address for a missed delivery.” - Rootle handles it.

Rootle’s Voice AI reaches out to your customers with timely outbound calls — like confirming a Cash on Delivery (COD) order before shipping. It speaks naturally, verifies details, and helps reduce failed deliveries by catching issues early.

If a delivery fails, the AI follows up to confirm the address or reschedule. It pulls real-time data from eCommerce store and your shipping system, responds accurately, and hands off to a human if needed. This reduces return-to-origin.

COD Order
Confirmation

Calls customers to confirm COD orders before shipping.

NDR Follow-Up
Calls

Follows up on failed deliveries to confirm or update addresses.

Workflow-Based
Triggers

Triggers outbound calls on events like checkout or cart abandonment.