Renew More Policies.
Upsell at the Right Moment.
Rootle's KPI-First Voice AI Agent calls policyholders before renewal deadlines, handles objections conversationally, and identifies upsell opportunities in real time — in 12+ Indian languages, 24×7.
Book a Free Demo →Why Renewals Lapse and Upsells Never Happen
Most policies lapse not from disinterest but from delay. And most upsell opportunities are lost because no one called at the right moment.
Follow-Up Lag After Expiry Alerts
Renewal reminders go out but no one follows up by voice. Customers intend to renew and forget. The window closes.
Agents Spending Time on Low-Intent Calls
Human agents can't triage at scale. They spend equal time on lapsed leads and active renewers, losing high-value conversations.
No Upsell Trigger at the Right Moment
Upsell works best when trust is high and context is fresh, typically right after a renewal call. That moment is rarely captured.
Language Mismatch Breaks Trust
When a policyholder in Gujarat or Tamil Nadu gets a call in formal Hindi or English, the conversation feels corporate, not personal.
No Structured Objection Handling
Agents handle price objections inconsistently. Without a structured flow, potential renewers are lost to silence or competitor offers.
Data Never Reaches the CRM
Call outcomes, reasons for lapse, and upsell interest expressed in calls are rarely logged, leaving the next rep to start cold.
One call. Policy renewed. Upsell captured.
Rootle's Voice AI handles the full renewal and upsell lifecycle autonomously, from the first proactive outreach to the CRM handoff with full call context.
Proactive Outreach Before Expiry
Rootle calls policyholders 30, 15, and 7 days before renewal dates automatically — no manual list management needed.
Conversational Renewal Handling
AI explains renewal terms, answers questions, handles price objections, and confirms payment in the customer's preferred language.
Upsell Triggered at Peak Intent
Immediately after renewal confirmation, Rootle presents relevant add-ons, higher-tier plans, or cross-sell products based on the customer's profile.
Warm Handoff for Complex Cases
High-value renewals or disputed claims are escalated to the right agent with a complete call summary and intent score attached.
CRM Sync and Pipeline Updated
Every call outcome, objection raised, and upsell response is logged to your CRM in real time — no manual data entry required.
Built for Insurance and Fintech Sales Teams
Every capability is designed around the realities of renewal-driven revenue: timing, language, objection handling, and context transfer.
Automated Renewal Outreach
Rootle calls policyholders at 30, 15, and 7-day intervals before expiry. No manual list uploads, no missed renewals.
12+ Indian Languages
Hindi, Gujarati, Tamil, Marathi, Telugu and more. The AI matches the customer's language and dialect from the first response, building trust instantly.
Contextual Upsell at Peak Intent
Right after renewal confirmation, the AI introduces the most relevant upgrade or add-on based on the customer's policy type, tenure, and conversation signals.
Structured Objection Handling
Price too high? Wants to compare? Needs time to think? Rootle handles each objection with a consistent, compliant, empathetic response flow.
CRM and Policy System Integration
Connects to your existing policy management system and CRM. Every call outcome, renewal status, and upsell flag synced instantly.
Lapsed Policy Recovery
Rootle re-engages customers whose policies have already lapsed with a warm, non-pushy reactivation flow that converts dormant relationships into active ones.
See how Rootle recovers renewals and drives upsell revenue from day one.
Book a Free Demo →Results That Move Revenue
Metrics from Rootle deployments across insurance, fintech, and financial services teams in India.
Renewal Rate
Per Renewal Call
Rate on First Call
Time on Renewals
Every Renewal Scenario, Covered.
Motor and Vehicle Insurance Renewal
Calls before policy expiry, confirms coverage details, processes renewal intent, and flags upsell opportunities like zero-depreciation or roadside assistance add-ons.
Health Insurance Renewal and Top-Up
Handles renewal conversations in the customer's language, introduces relevant top-up plans or critical illness covers, and routes complex queries to senior advisors.
Term and Life Policy Upsell
After renewal confirmation, presents relevant riders — accidental death benefit, waiver of premium, income protection — based on life stage and existing policy data.
EMI and Loan Repayment Follow-Up
Proactively calls customers approaching due dates, confirms payment intent, offers restructuring options for at-risk accounts, and updates the collections team in real time.
Credit Card and Fintech Product Upsell
Identifies high-value cardholders for limit upgrades, premium card migration, or loan-against-card offers and delivers the pitch conversationally at the right moment.
Dormant Policy and Lapsed Account Recovery
Re-engages policyholders who have lapsed or gone inactive with a warm, empathetic reactivation flow that rebuilds trust before asking for the sale.
68% Renewal Rate Recovered in 90 Days
With over 2 million active motor policies, this insurer was losing 31% of policyholders at renewal — not from price sensitivity but from timing. Renewal reminders went out by SMS and email but no voice follow-up existed. High-intent customers who had received a quote were going dark within 72 hours. Rootle deployed an outbound Voice AI that called every at-risk policyholder in their preferred language, handled objections conversationally, confirmed renewal intent on-call, and immediately presented a zero-depreciation or engine protection add-on based on vehicle age and policy history.
Common Questions
Everything you need to know before deploying Rootle for policy renewal and upselling.