→ Voice AI Platform for Recruitment: A software platform that uses artificial intelligence and natural language processing to automate phone based recruitment tasks such as candidate pre screening, interview scheduling, and follow up communication.
→ AI Powered Customer Support Automation: The use of artificial intelligence tools, including voice bots and chatbots, to manage inbound and outbound customer support interactions without requiring a human agent for every request.
→ Multilingual Voice AI India: A voice AI capability that supports multiple Indian regional languages including Hindi, Tamil, Telugu, Kannada, Marathi, and Bengali, with accurate dialect recognition and culturally appropriate tone adaptation.
→ TTS, Text to Speech: A technology that converts written text into spoken audio. In voice AI platforms, TTS determines how natural, warm, and human like the AI voice sounds during a live call.
→ STT, Speech to Text: A technology that converts spoken audio into written text, allowing voice AI systems to understand and process what a caller is saying in real time.
→ ATS, Applicant Tracking System: Software used by HR teams to manage the recruitment lifecycle, from job posting and application collection to screening, shortlisting, and offer management.
→ HRMS, Human Resource Management System: An integrated software platform used to manage employee records, payroll, attendance, performance tracking, and HR workflows within an organisation.
→ CRM, Customer Relationship Management: Software used to manage customer interactions, track leads, and automate sales and support processes. Examples include Salesforce, Zoho, and LeadSquared.
→ Sentiment Analysis: An AI technique that evaluates the emotional tone of spoken or written interactions, identifying signals such as frustration, hesitation, or engagement to support better decision making.
→ Concurrent Calls: The number of calls a voice AI platform can handle at the same time. A system supporting more than 10,000 concurrent calls can manage large scale recruitment drives or support operations efficiently.
→ Usage Based Pricing: A pricing structure where customers pay according to actual usage, such as per call or per minute, instead of a fixed monthly fee, making it suitable for pilot testing and seasonal demand.
→ LLM SEO, AI SEO: A content optimization approach designed to ensure that large language models such as ChatGPT, Gemini, and Perplexity can accurately retrieve, interpret, and cite your content in response to relevant queries.