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Support Co-Pilot: AI Voice Agent for
Always-On Customer Service

Handle peak call volumes, deliver instant resolutions, and free your agents for what really matters - with Rootle’s AI-powered call center support.
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AI Adoption in Call Centers: What the Stats Show

AI isn’t replacing support teams. It’s empowering them to be faster, calmer, and more human.

67%
of contact centers plan to adopt AI voice tech by 2026 (Gartner).
80%
of routine queries can now be resolved without humans (McKinsey).
30%
reduction in average handle time with AI (Deloitte).
24/7
availability cited as a top reason companies deploy AI voice agents (Salesforce).
60%
of customers prefer self-service options like voice AI over waiting on hold (Zendesk).
$11B+
projected savings for customer support from AI automation by 2030 (Statista).
Why Choose Rootle

Why Choose Rootle's Voice AI for Call Centers?

Built for modern contact centers. Designed to elevate both agent productivity and customer experience.
Scale instantly during peak hours
Rootle doesn’t get overwhelmed. Whether it's a flash sale or a service outage, it answers every call in real time, no hold music required.
Shift routine queries to AI, free agents for complex cases
From order status checks to account updates, Rootle handles the FAQs so your team can focus on edge cases, empathy, and retention.
Respond with memory, not just scripts
Rootle listens actively, recalls previous interactions, fetches details from integrated CRMs, ERPs and adapts its responses.
Support customers in their language
Rootle speaks several languages and dialects, delivering truly localized support without building multi-language team.
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How Rootle's Voice AI Transforms Customer Support

Rootle picks up every call, understands intent, resolves routine queries instantly, and escalates complex ones with full context - no delays, no repetition. It’s fast, smart, and always on.
Step 1:
Caller Dials In

A customer calls to check their order status – Rootle picks up instantly, no hold time.

Step 2:
Understands Intent

Using natural language understanding, Rootle detects the intent: “Where is my order?” and identifies the customer via phone number or a quick verification.

Step 3:
Fetches Real-Time Data

Rootle connects with the order management and shipping system, pulls live tracking info, and prepares a human-like response.

Step 4:
Delivers the Answer Naturally

It responds with a friendly, clear update:

“Your order is out for delivery and should arrive today by 6 PM.”

Step 5:
Logs Everything + Escalates If Needed

The entire interaction is logged into the CRM. If the issue needed escalation (like a delivery delay complaint), Rootle would have handed it off to a human agent – with full context.

Core Capabilities of Rootle's Voice AI for Call Centers Solution

Core Capabilities of Rootle's Voice AI for Call Centers Solution

Rootle brings together language fluency, emotional intelligence, and seamless integrations - purpose-built to elevate every customer conversation in your call center.
Hyper-Realistic
Voice Engine
Conversations feel natural, warm, and human, no robotic tones or awkward pauses. Built to mirror human-like empathy.
Human-in-the-Loop Escalation
Rootle knows when to pass the baton. Complex queries are seamlessly transferred to agents with full context and call history.
CRM & Ticketing
Integration
Connects directly with your existing tools—Zendesk, Freshdesk, Salesforce, you name it—for instant data access and automatic logging.
Smart Listening with Emotional Context
Whether it’s urgency, frustration, or calm inquiry, Rootle hears the difference and responds accordingly, improving experience across regions.

Industry Impact and Use Cases of Voice AI for Customer Support

Explore how Rootle’s Voice AI adapts to real-world customer support needs across industries.
E-commerce & Retail
Use Cases
  • 1) Order tracking
  • 2) Return handling
  • 3) Flash sale support
Healthcare
Use Cases
  • 1) Appointment booking
  • 2) Reminder calls
  • 3) Patient triaging
Telecom & Internet Services
Use Cases
  • 1) Issue resolution
  • 2) Bill inquiries
  • 3) Plan upgrades
Travel & Logistics
Use Cases
  • 1) Booking updates
  • 2) Delay alerts
  • 3) Delivery tracking
Education & EdTech
Use Cases
  • 1) Course enrollment
  • 2) Login support
  • 3) Fee queries
Utilities & Energy
Use Cases
  • 1) Outage reporting
  • 2) Billing support
  • 3) Urgent escalations

Assume You've Deployed Voice AI for Customer Support...

Here's What Changes.

Higher First Call Resolution (FCR)
Improved CSAT & NPS
Reduced Average Handle Time (AHT)
24/7 Support Coverage
Increased Agent Productivity
Increased Call Center ROI

Supporting 100+ Businesses in Simplifying
Customer Service with Smart Voice AI

We are able to reach out shortlisted candidates in few hours. Earlier what used to take weeks now gets done in hours. Our team is able to spend more time and better engagement with interested candidates.

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Jitesh Mehta
Readymade Solutions

Intuitive analytics and reporting on candidate level sentiments, interest and conversation summaries provides powerful insights to recruiters. It has helped us in making better decision on hiring a candidate.

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Neeraj Mishra
Quickruit

In addition to Initial prescreening Rootles' support on adding other uses cases across candidate verification, profile update has been a big plus. We are able to leverage Voice as a channel to scale our candidate engagement and derieving 3 times better results than text based channels.

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Jitendra Lakhwani
Mantra2Success

We have multiple technology for candidate sourcing, ATS and candidate out reach. Rootles' seamlessly intergration with our existing tools is like sugar in the milk.

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Amit Duggal
Meraqui